Frequently Asked Questions (FAQ's)

Delivery

Do you deliver to me?
Our aim is to deliver to most parts of the North West of England, as well as the M62 Corridor, South Yorkshire, North and Central Lincolnshire and North Nottinghamshire. Please check if we visit your area by entering your postcode into our delivery day checker on our home page.

If we do not currently deliver to you, why not check your work address? We also offer a Click and Collect service from Kenyon Hall Farm in Warrington or we can arrange a delivery via courier (please give us a call to discuss on 01925 764811).

We are very conscious of our food miles, but would look to expand our delivery rounds if there was demand in a particular area. Please leave your email address in our delivery day checker and we will let you know if we start deliveries to your address.

How much is delivery?
There is a £3.50 delivery charge. We keep this as low as possible by having efficient delivery rounds that visit each place just once a week. This helps us to keep our carbon footprint to a minimum as well. Alternatively, you can choose to Click & Collect for free.

Can I choose a delivery slot?
We are keen to keep those food miles as low as possible and therefore visit each area once a week, usually on a Thursday or Friday. Please check which day we visit you by entering your postcode into our delivery day checker on our home page.

Is there a deadline to place my order?
Because we order everything direct from our producers each week, we need you to place you order by midday on a Tuesday. This ensures everything is freshly sourced and means we don't have any food waste.

Will my delivery arrive at the same time each week?
You will probably notice that your friendly Northern Harvest driver arrives at a similar time each week (weather and traffic permitting!), though we can’t promise this. Not to worry if you’re not home – we’ll leave your delivery in a safe place.

Where will you leave my delivery if I am not home?
Most of our customers are not in when we deliver. We take delivery instructions so that we can leave your order in a safe place. You can even leave us a key to a garage or porch if you like. All our deliveries are insulated so that your produce remains fresh.

How will my food stay fresh?
All chilled and frozen goods which will be delivered in well-insulated packaging with ice packs. We also protect with a waterproof cover if required.

What should I do with the packaging?
We are big on re-use and recycling – please leave creates, boxes and ice packs out for us to collect on your next delivery. This will help us to reduce waste and keep costs low.

Orders

Is there a minimum order value?
Our minimum order value is £15. With over 3000 products to choose from, it shouldn’t be too difficult!

How do I change my order?
If you have made a mistake with your order, or would like to add extra items, please give us a call on 01925 764811 before midday on Tuesday and we will be happy to change it for you.

How do I pay?
We ask for your credit or debit card details when you place your order and take your payment on the day of your delivery. We accept all major credit and debit cards, except for American Express.

Does my order have to include a set box?
Our fruit, veg and meat boxes provide excellent value, however you are free to choose whichever fruit, veg or meat you like from our fantastic seasonal range.

Do I have to order every week?
No. We do not tie you in to a recurring weekly delivery, you can order as often as suits you best.

Can I choose my own box contents or swap items?
The contents of our set boxes are fixed so that we can provide the freshest veg to you as quickly as possible, whilst reducing waste and offering fantastic value. However, feel free to select the exact individual items you require from our excellent range of fruit, veg and meat.

Can I choose my favourite products?
You can save a list of the products you like to buy often by clicking the heart icon by their photo. These items will then appear in the ‘Favourites’ section of your account. It’s a good idea to refer to your Favourites when making your next order – you can add items from there straight into your shopping cart - making sure you never forget the things you love!

Feedback

We love getting feedback – it helps us to keep improving and to provide the best service we can.

What should I do if my box hasn’t arrived?
It is very unusual for us to miss a delivery so please don’t worry if we are a bit later than normal. If you are concerned please give us a call on 01925 764811 and we will find out what is happening and fix it for you.

What should I do if I think something is missing from my order?
On rare occasions, we may have to substitute an item (for example if fruit yields are low that week), so please check that we haven’t given you an alternative item. If an item is missing, please let us know so we can put it right.

What should I do if there is a problem with any of the produce?
We are committed to delivering the highest quality produce, however we know that occasionally things can go wrong. Please let us know as soon as you can if anything is substandard so that we can so that we can offer you a free replacement and investigate so that the problem doesn’t happen again.

Can I provide product reviews?
Yes, we would love you to write a review on our website about the products you buy. The best reviews are those that are really useful for other Northern Harvest customers. If you have an issue with your produce, we would be grateful it if you could get in touch with us directly so that we can put it right – please call 01925 764811.