Privacy Policy

Your privacy is very important to us

We will hold your personal details on our internal systems. We use up to date industry practices to guard against unauthorised access, use, disclosure or loss.

It is possible to view our site without providing any personal details. However, without registering your details you will not be able to order from us.

Information and its usage

We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect this from you not a third party. We will ask for your name, email and physical address, delivery address if different from the above, telephone number and payment card details when you register with us or place an order. We need this to fulfil our side of the contract.

We will use this information to process your order and payment. If you default on payments, we may disclose your details to debt collection agencies.

We may also review the products you buy from us to enable us to give you information about products and services that you may be interested in.

We will keep a record of your emails to us to assist in our management of your account with us.

Your telephone calls to us may be recorded and monitored for quality control and training purposes.

We will also use your contact details to communicate with you 

Subject to the next paragraph we will NEVER pass your personal information on to a third party.

The only circumstances when we may provide details, from which you are identifiable, to third parties are where we are required to do so by law or where required to for business succession reasons. Your payment card details will be held by a fully PCI DSS level 1 complaint third party provider Adflex.

We may occasionally contact you in connection to your account to enable us to manage and fulfil your order correctly. When you register we will make a record of your preferred method of contact.

From time to time, we may also send you a letter, email or other communication, telling you about new products or special offers.

We might ask for your views on our products or services to improve our offering.

We will not send you any non-administrative emails or text messages without your consent. For those who find it useful we send out weekly emailed updates and/or texts. You can opt in or out of these services when you register.

If you cease to order with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting our office (contact details are given on the contact page of our website).

Security

As an online business we understand the importance of security. We have highly secure facilities to give you confidence when using your payment card, and when you give us personal information, such as your address or telephone number. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.

We use Secure Sockets Layer (SSL) technology to encrypt your details as they're transmitted between your computer and our systems. This ensures, to the extent Adflex can, that your payment card and personal details are kept private except where we have advised you otherwise in our terms and conditions or this statement. Your payment card details are encrypted then tokenised and stored by our fully PCI DSS level 1 complaint third party provider Adflex.

Every time you fill out personal or payment details on our site, your browser is switched to 'secure mode', to encrypt the information that you send to us. To verify you are in a secure part of the site look for a closed padlock icon, commonly in the bottom bar of your internet browser. If you have any further questions, please contact us.

Payment Details

Your payment details, credit card numbers etc. will remain within the operational system at Adflex. They will be processed using a system using up to date security technology supported by World Pay or an equivalent supplier. Beyond this, they will never be shared with any third party except in the limited circumstances explained above.

We will never email you asking you for your payment details only to ask you to contact us; please be wary of fraudulent requests for your card details via this route. Never send your card details by email.

'Cookies'

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; remember you when you are logged in;  We will use the persistent cookies to: enable our website to recognise you when you visit;

Session cookies will be deleted from your computer when you close your browser unless you were signed into your account whilst visiting our website. We will store session cookies in your profile to help us personalise your experience and nothing else. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use ecommerce software in relation to the purchase of products from our website. Cookies are used by the ecommerce software for your default language and currency settings and to remember the items that are in your basket.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. You can opt out of Google Analytics cookies by visiting http://tools.google.com/dlpage/gaoptout.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including Northern Harvest.

External Sites

Whilst we make every effort to provide you with links to high quality, reputable supplier sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by Northern Harvest, you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.

Your Rights

The Data Act Protection Act 1998 protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

During any on line session you will be able to see and amend the details you have provided on line by clicking on 'My Account' after you have logged in.

The full history of your orders with Northern Harvest is not available on line as it would slow the website down too much. If you would like a full statement of your transactions with us, we will happily email this to you. You can request a statement, or request access to any additional information held about you, from us by contacting us: details are provided on the contact page of our website.

Alterations to the Privacy Policy

From time to time it may be necessary for us to update this Privacy Policy. We will notify you of any such changes by posting them on the Northern Harvest website. 

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